Return & Refund Policy
Hamzpayoa LLC
Last Updated: [add date]
Thank you for shopping with Hamzpayoa LLC. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work.
1. Return Window
We accept returns within 30 days of the delivery date.
To be eligible, items must be:
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Unused
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Unworn
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Undamaged
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In original packaging
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With all included accessories or tags (if applicable)
2. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, or due to their nature. These may include:
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Perishable goods
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Personal care items
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Intimate or sanitary products
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Digital goods or downloads
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Gift cards
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Clearance/Final sale items
(If you want to customize this list, I can update it.)
3. Return Process
To start a return, please contact us at:
📧 contact@hamzpayoa.store
Please include:
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Your order number
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The reason for return
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Photos (if the item is damaged or defective)
Once approved, we will provide instructions on how and where to send your return.
Items returned without approval may not be accepted.
4. Return Shipping Costs
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If the return is due to our error (wrong item, damaged item, defective product), we will cover return shipping costs.
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For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Shipping fees are non-refundable unless the return is due to our mistake.
6. Exchanges
We offer exchanges for defective or incorrect items.
If you need an exchange, contact us at contact@hamzpayoa.store and we will assist you.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, you must contact us within 7 days of delivery.
Please provide:
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Photos of the issue
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Order number
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Description of the problem
We will replace the item or issue a refund.
8. Order Cancellations
Orders can be cancelled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation may not be possible.
9. Contact Us
For questions or help with returns, refunds, or exchanges, contact us:
Hamzpayoa LLC
📧 Email: contact@hamzpayoa.store
📞 Phone: (307) 999-4681
📍 Address: 636 Sumner St, Sheridan, WY 82801, United States